Chota now has a Knowledge Base — the agent uses your documents

The Knowledge Base is a tab inside the agent card in the Chota dashboard. You can upload company documents: price lists, internal rules, service descriptions, FAQs, booking policies, promo conditions, standard answers, and any other text materials normally kept in Notion, Google Docs, PDF or Word.

Once uploaded, a document becomes part of the agent's context. In a customer conversation, the agent uses CRM data, the channel context, and the content of your files. This is especially useful when a large part of business knowledge never lives in CRM — service descriptions, guarantee terms, booking flow, internal rules of operation.

Before the Knowledge Base, teams had to either pack everything into the agent prompt or rely on CRM alone. The prompt quickly becomes overloaded, and CRM does not cover most operational knowledge — service details, booking specifics, exceptions, and internal rules.

With the Knowledge Base this information lives in dedicated documents. Update the file, and the agent's answers update with it. No need to rewrite the prompt every time a promo condition or service rule changes.

Open the agent in the dashboard and go to the Knowledge Base tab. Upload your documents — the main work-document formats are supported. The agent will immediately start using their content in conversations.

In a customer conversation the agent combines three sources: connected CRM (for example, Bitrix24), the current channel context, and the materials in the Knowledge Base. This makes it possible to give concrete answers — about services, prices, schedule, conditions — without keeping all of that in a manager's head.

For most companies, the Knowledge Base closes the gap between “everything is described in our internal documents” and “the agent does not know about it.” There is no longer a trade-off between convenience for the team and the completeness of the agent's answers — uploading up-to-date files is enough.

You can connect the Knowledge Base to your agent right now in the Chota dashboard — no separate backend setup is required.